Privacy Policy
BiBi Ride is a ride-hailing app operated by BiBi Limo Pte Ltd. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
We may collect the following types of information:
- Personal Information: Name, phone number, email address, payment details, and profile information.
- Location Data: Real-time location when using our app to provide ride services.
- Usage Data: App interactions, device information, and preferences.
We use your data for the following purposes:
- To provide and improve our ride-hailing services.
- To process payments and issue receipts.
- To ensure safety, security, and customer support.
- To send important service updates and promotional offers.
- To comply with legal and regulatory requirements.
3. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:
- Retaining trip details for legal and operational reasons.
- Storing payment records as required by financial regulations.
- Keeping necessary records to comply with Singapore’s Personal Data Protection Act (PDPA) and other applicable laws.
Once data is no longer required, we securely delete or anonymize it.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it with:
- Drivers and Riders: To facilitate trips.
- Service Providers: For payment processing, customer support, and analytics.
- Regulatory and Legal Authorities: If required by law or to enforce our terms of service.
- Third-Party Partners: Where necessary for operational or marketing services, ensuring they comply with data protection regulations.
5. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies. Third-party providers we work with include:
- Payment processors.
- Cloud storage and IT service providers.
- Marketing and analytics platforms.
6. Data Security
We implement security measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we encourage users to take precautions as well.
7. Your Choices and Rights
You have the right to:
- Access, update, or delete your personal data through the app settings.
- Opt-out of marketing communications.
- Disable location tracking (which may affect service functionality).
- Request data portability or restriction of processing in accordance with Singapore’s PDPA.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our app and website with an updated effective date.
Terms and Conditions
9. User Responsibilities
- Users must provide accurate and up-to-date information during registration.
- Riders must ensure timely payments for rides.
- Drivers must comply with all local traffic laws and BiBi Ride’s policies.
- Misuse of the platform, including fraudulent activities, may result in account suspension or legal action.
10. Service Limitations
- BiBi Ride does not guarantee ride availability at all times.
- The company is not responsible for delays due to traffic, weather, or driver availability.
- We reserve the right to modify, suspend, or discontinue any service features without prior notice.
11. Booking & Cancellation Policy
- Riders can cancel trips within a designated timeframe without penalties.
- Late cancellations or no-shows may result in charges.
- Drivers have the right to cancel rides in cases of safety concerns or policy violations.
12. Liability Disclaimer
- BiBi Ride is not responsible for personal belongings lost during trips.
- The company is not liable for any disputes between riders and drivers.
- Users accept that they use the app at their own risk, and BiBi Ride is not liable for any indirect damages arising from service use.
13. Account Suspension & Termination
- BiBi Ride reserves the right to suspend or terminate user accounts in cases of fraud, abuse, policy violations, or illegal activity.
- Suspended users may appeal through customer support.
- Refunds, if applicable, will be processed according to our refund policy.
14. Governing Law
These Terms & Conditions are governed by the laws of Singapore. Any disputes arising from the use of BiBi Ride will be handled in accordance with Singapore’s legal framework.
If you have any questions about this Privacy Policy & Terms and Conditions, please contact us at:
BiBi Limo Pte Ltd
Email: hello@bibi.sg
Phone: +6590096366